Are you taking good care of your real estate team? Successful, sustainable top producing agents make the big wheel they turn seem effortless. Why? Because they take care to provide their team with resources to make everyone’s work day more efficient and personal lives more balanced.
Long term retention is a good indicator of overall contentment of your assistants, coordinators and team agents.
Here are some questions to consider to determine the health of your team:
Do you allow your team time off to recharge?
Working your team 24/7 guarantees burnout. People need time to be with their families and take care of personal matters. Remember, it’s important for you to recharge as well so you can be an effective leader. If you’re still not convinced, ask yourself this…who gets paid the most at the end of the day? If it’s you, then you’re on the hook to work weekends and holidays unless you want to pay staff extra to be on call.
Do you have great systems to help your team complete tasks quickly?
Systems provide consistent service to your clients and help train new staff. If you don’t have a system, ask one of your team members to create a policy procedure manual (and pay them for it). Systems also include well-functioning equipment to help process activities efficiently. Expecting your assistant to use a fax machine or old/slow computer/printer is frustrating to them and slows down processing. Invest in good equipment.
Are you paying enough to retain staff?
You may luck out by hiring a “newbie” at a reduced salary that ends up being a phenomenal assistant and stays with you for years, but for the rest of us, we get what we pay for. If you want a successful practice, surround yourself with great team members who reduce training time and improve transaction processing. Yes, you may have to pay a little more for it, but in the long run, you will have a better pool of applicants that are willing to work with you long term and not jump ship as soon as another agent lures them away with a bigger paycheck.
Are you creating an environment for your team that encourages goals, responsibility, autonomy and open-mindedness?
Supporting your team should be your number one goal (yes-your real estate clients should come second). When people feel cared for and listened to, they are more likely to stay. An interesting article about this can be found at Inc. 50000.
The transaction team at EscrowCoord.com have worked together for years and are the best in the industry. We work hard together, love our clients and have fun too! If you are an experienced Coordinator looking to join a great team of professionals, contact Diana today.
If you’re an agent looking to develop a super-star team, contact Diana and find out how we provide outstanding customer services to you and your clients.